Billing and Collections Officer
- Posted by wpengine
- On December 12, 2018
- 0 Comments
IPSTAR Australia is looking for a Billing and Collections Officer based in our Perth office. You will have previous experience within an established telecommunications billing department. We are looking for a self driven individual who will take on this new role.
Responsibilities
- Providing customer service regarding collection issues, process customer refunds, process and review account adjustments
- Find and contact customers to ask about their overdue payments
- Investigate historical data for each debt or bill
- Preparation and delivery of our monthly customer bill run
- Answer any inbound customer billing enquiries and resolving any payment issues
- Conduct outbound collection calls/emails to negotiate payment arrangements with customers
- Ensure new billable items are entered within the billing platform and unloaded usage/charges are managed
- Reconciliation of customer payments
- Review existing processes to automate them where possible and look for creating efficiencies in the business
- Entering daily customer payments into the billing system
- Running a variety of daily checks to ensure all automation is working correctly
- Speaking directly to customers who overflow from the Customer Service queue
- Setting up services in the billing system as per specs and ensuring rates and contracts are correct including overrides for special rates
- Running trial and monthly bill runs
- Sanity checking of bill runs and customer invoices
- Enter and update all billing schedules
- Identify any errors or discrepancies on billing matters
- Ensure compliance to billing procedure
- Liaise with internal partners and external clients in regards to billing issues and inquiries
- Perform assigned tasks and duties necessary to support the Accounts team
Preferred
- Prior experience in a similar billings/collections position within the telecommunications industry, with knowledge of PSTN, ISDN, SIP, ADSL, Ethernet, NBN, VoIP and mobile
- Well-developed collections techniques and negotiation skills
- Understanding of billing systems
Highly regarded, but not required, skills:
- Familiarity with Genex, Amazon Connect and Zoho One
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