Billing and Collections Officer

IPSTAR Australia is looking for a Billing and Collections Officer based in our Perth office. You will have previous experience within an established telecommunications billing department. We are looking for a self driven individual who will take on this new role.

Responsibilities

• Providing customer service regarding collection issues, process customer refunds, process and review account adjustments
• Find and contact customers to ask about their overdue payments
• Investigate historical data for each debt or bill
• Preparation and delivery of our monthly customer bill run
• Answer any inbound customer billing enquiries and resolving any payment issues
• Conduct outbound collection calls/emails to negotiate payment arrangements with customers
• Ensure new billable items are entered within the billing platform and unloaded usage/charges are managed
• Reconciliation of customer payments
• Review existing processes to automate them where possible and look for creating efficiencies in the business
• Entering daily customer payments into the billing system
• Running a variety of daily checks to ensure all automation is working correctly
• Speaking directly to customers who overflow from the Customer Service queue
• Setting up services in the billing system as per specs and ensuring rates and contracts are correct including overrides for special rates
• Running trial and monthly bill runs
• Sanity checking of bill runs and customer invoices
• Enter and update all billing schedules
• Identify any errors or discrepancies on billing matters
• Ensure compliance to billing procedure
• Liaise with internal partners and external clients in regards to billing issues and inquiries
• Perform assigned tasks and duties necessary to support the Accounts team

Preferred

• Prior experience in a similar billings/collections position within the telecommunications industry, with knowledge of PSTN, ISDN, SIP, ADSL, Ethernet, NBN, VoIP and mobile
• Well-developed collections techniques and negotiation skills
• Understanding of billing systems

Highly regarded, but not required, skills:

• Familiarity with Genex, Amazon Connect and Zoho One